Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from gembray.com (the “site”).

Why do we collect personal information?

At gembray.com we collect different types of information about our customers and visitors for three main reasons:

  • To fulfil any orders placed through the site and provide associated reporting – for example, customer statements and tax accounting.

  • To send updates about our products and services to visitors who have signed up to receive our newsletter.

  • To understand how visitors use our site to allow us to improve the site.

 

Our principles

We do our very best to protect your privacy by using security technology appropriately. We make sure that we have appropriate security measures to protect your information. We also make sure that when we ask another organisation to provide a service for us, they have appropriate security measures.

We will respect your privacy. You will receive marketing emails only from us. You can unsubscribe if you no longer want to receive it.

We will be clear in our dealings with you as to what information about you we will collect and how we will use it.

 

We will use personal information only for the purposes for which it was originally collected and we will make sure we delete it securely.

 

If we, or our service providers, transfer any information out of the European Economic Area (EEA), it will only be done with the relevant protection, under EU law, being in place.

 

Personal information we collect

When you order products through the site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number and payment details.

 

When you sign up for our newsletter we collect the email address that you provide.

 

When you visit the site, we automatically collect certain technical information about your device, including information about your web browser, IP address and time zone. Also, as you browse the site, we collect information about the pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site.

 

How do we use your personal information?

We use the order information to fulfil any orders placed through the site including arranging for shipping, and providing you with order confirmations, invoices and statements.

 

We also use the order information to report on sales and to prepare our accounts.

 

We use the newsletter signup email addresses to send you updates on our products, services and events.

 

We use the technical information that we collect to understand how visitors use the site and how this can be improved.

Sharing your personal information

We only share your personal information for the purpose of providing our services to you.

 

The order information is shared with our printing and delivery services to fulfil orders.

 

We use Xero to process invoices and provide sales reporting.  You can access Xero's privacy policy here -https://www.xero.com/uk/about/legal/privacy/

We use MailChimp to manage marketing emails. Information you provide will be transferred to MailChimp for processing in accordance with their privacy policy, which is available at https://mailchimp.com/legal/privacy/.

 

We use Google Analytics to help us understand how our visitors use the site. You can read more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

We may also share your personal information to comply with applicable laws and government requests, to operate our systems properly and to protect both you and us.

Your rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Links from our website

Some pages of our website contain links to external web sites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policy of these websites.

 

Data retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

Notice of Breach of Security

If a security breach causes any unauthorised access into our system that materially affects you, then we will notify you as soon as possible and later report the action we took in response.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please use our contact page.